A useful receptionist. Responsible use.

Be clear with callers

Keep the AI disclosure in the greeting, use accurate business information and offer human follow-up. Do not impersonate another business or a real person. Do not claim a booking, job or payment is confirmed when it has only been requested.

Protect personal information

Collect only what is necessary. Do not request card details, passwords, authentication codes, medical records or unnecessary sensitive information. Do not enable recording without the appropriate lawful basis, notices and retention controls. Do not reuse caller information for unrelated marketing without required permissions.

Keep the service lawful and safe

Do not use the service for scams, harassment, discrimination, unlawful surveillance, prohibited goods, unsolicited outbound campaigns or rights infringement. Do not bypass limits, interfere with the service, test another organisation’s access or distribute malicious content.

Do not use NeverMiss for emergency response or consequential decisions about employment, credit, housing, healthcare or legal rights. It does not replace professional advice or a safety-critical human service.

Review and report

Review your approved knowledge and captured enquiries. Report security concerns, incorrect charges or harmful behaviour to support. The operator may restrict service to investigate misuse, security issues or legal requirements. Suspension does not automatically restore your voicemail or carrier settings.